Guarantee & Complaints
Complaints or questions
Products with which you are not satisfied can be returned at Aloha Surfshop. For products that do not meet your expectations 'not satisfied, money back' applies. Items can be exchanged with purchase receipt within 14 days. When returned products are not in original condition (opened packaging, used or damaged due to customer's fault) they will be refused or partially refunded.
If you have other questions and complaints you can contact Aloha Surfshop. You can report your complaint by e-mail with reading confirmation to AlohaSurf. You will immediately receive a confirmation of your question and a response within 5 working days.
Dissolution of the purchase (right of withdrawal)
If the customer wishes to dissolve the agreement, the customer must inform AlohaSurf by e-mail to [email protected] with reading confirmation and the order number must be in the e-mail. In order to provide you with the best possible service, we ask you for the reason of revocation, however, you are not obliged to do so.
If the customer has already made one or more payments when he or she cancels the agreement, AlohaSurf will refund these payment(s) to the customer within 30 days after receipt of the returned products.
Products may be viewed and fitted but not used or worn. After delivery you have 14 days to cancel the purchase. It does not matter whether or not the product has been shipped or delivered.
In case of cancellation of the purchase, the costs for return shipment will be for the account of the customer. No administration costs will be charged. Returns are not possible for sale items. When returning a sale item, we will issue a voucher worth the purchase amount. This is valid for one year and can be redeemed in the Webshop, Surfshop, Surfschool and in the Beach Restaurant.