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Returns

Exchange
Please return the order in a protective box to Strand Noord 2B, 2586 ZZ Scheveningen. Please let us know by e-mail for which product it must be exchanged. In order to provide you with the best possible service, we ask for the reason for the exchange, but you are not obliged to do so. Products may be viewed and tried on, but not used or worn. The packaging may be opened but in a neat manner. The shipping costs for returning the product are the responsibility of the customer. No administration costs are charged.

Returns
When returning an order, we ask you to return it in a protective box to Strand Noord 2B, 2586 ZZ Scheveningen. We would like to know the reason for return by e-mail or via a written notification included in the box, but you are not obliged to do so. It is useful for us to know what we can do with your return shipment. The first option (for non-sale items) is to refund your money directly to your account. The second option we can offer is a voucher worth the purchase amount. This voucher is valid for one year and can be redeemed in the Webshop, Surfshop, Surfschool and in the Beach Restaurant. Lastly, we can exchange the product for another product if it is in stock in the Surfshop. When returning a product, the costs for return are for the customer. As soon as the package has been received by us in good order, we will immediately refund the full purchase amount to the relevant account. If you return something that is delivered later due to circumstances (for example by PostNL), the return costs are unfortunately also for the customer. No administration costs are charged.

Returning sales items
When returning sales items, we will issue a voucher worth the purchase amount. This voucher is valid for one year and can be redeemed in the Webshop, Surfshop, Surfschool and in the Beach Restaurant. When returning a product, the costs for return are for the customer. No administration costs are charged.

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